Returns policy

Returns policy 

If an item is to be returned it should be done so in the original packing. All items must be clean, unworn, unwashed & unused.  Customers wishing to exchange or return merchandise must fill out the exchange form within 14 days.

Regarding returns, you will be credited with the ZAR amount of the returned item in the form of a The Wild Within Voucher. Please note No returns/credit on the shipping costs.

Free exchanges are only valid for online orders

Please note: We offer one free exchange per order. After that, shipping is calculated at R100  one way.

Please note, we can not guarantee the exchange of limited edition items since certain sizes might be out of stock and not made anymore. 

EXCHANGES & RETURNS PROCESS

WE WILL BOOK THE COLLECTION AND MAKE THE ARRANGEMENT WITH OUR COURIERS.

STEP 1 – FILL OUT THE Return Form  

Fill out the form through the following link: 

https://forms.gle/t6zR8RTsu6fKqTZd8 

We will respond as soon as possible to talk you through the process. 

Please note that we can only offer an exchange if we have the product that you would like to receive in stock. 


STEP 2 – SAFELY PACK 

The merchandise must be sent within 14 days of receiving the order. Please be sure the merchandise is in its original state. The merchandise must be clean, unwashed, unworn and unused.  The Wild Within reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.   

STEP 3 - COURIERS TO PICK UP AT ADDRESS

You will receive a waybill via email. Please print the waybill and have it ready with the package for collection. We will arrange for the courier to provide a plastic shipping bag. Please note that we cannot indicate a specific time that the pick up will take place, we can only book a pick up for a specific date, not a time. 

STEP 4 – RECEIVING YOUR NEW PARCEL OR STORE CREDIT

Once we have received your parcel, we will inspect your order to ensure that it is a clean, unwashed, unworn and unused condition with swing tags still attached. Please allow 1-4 business days for your exchange to be processed once we have received your item. You will receive an email once we have received and shipped your exchange.  Your exchange will be sent to the same address that your order was originally sent to. In the case of a refund. We will send you an online voucher with the value of your returned item to the email address through which you contacted us. 

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Product Replacement

A.

    Should the The Wild Within supply the incorrect Product or if the Product you received is damaged, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all the tags and extras still as received. If the customer however wears or uses the product or removes any stickers or tags of the incorrect, damaged or faulty item, then the free exchange by The Wild Within for a new item is void. 

     

    B.

    Should you use your product and spot a factory fault within 30 days of receiving it, The Wild Within will then replace that item for you. Please email info@thewildwithin.tv for more info.

     

    Please note, our team will first examine the item. The Wild Within reserves the right to not grant an exchange if deemed that the fault is not a factory fault.

     

    If any damage occurs outside of the 30-day window, no replacement will be made since we are unable to control how the product was used or handled in that time frame.